FAQ

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  • Are all Managed Service Providers the Same?

    Service providers can differ greatly. Most offer a variety of service level agreements. We believe it’s important to have matching or similar core values to those of our clients. This promotes smooth integration and helps meet operational objectives. Investigate each provider to determine if they have documented standards, best practices, and clearly defined service level agreements.

  • What about backups?

    Unless you have the latest fail-safe solutions in place, you may not be able to retrieve important information. Ensure you back up data regularly. Test your backups periodically to ensure data is backing up properly.

  • What is Managed IT Service?

    Managed Services (MS) is the practice of outsourcing day-to-day IT management and support responsibilities. This is a strategic method for improving your business operations. MS is a proactive approach to handling your IT needs. You may opt to have the provider handle a fraction of your IT needs (e.g. security/firewall management). You may opt to outsource all IT to make sure your employees are efficient and not interrupted by IT problems. An IT managed service company takes responsibility for your IT services for a fixed fee.

  • What is the Cost of a Managed Service Agreement?

    MS providers may offer different service levels. These levels pertain to the scope of the agreement. Reputable MSP will be able to show a ROI (Return on Investment) for their services. MS may provide a large cost savings because they use best practices and standards. This increases efficiency, so their services cost less than actually hiring on a company employee. Ensure the service agreement provides value for your company. Understand the average costs in your industry for IT technology so you’re able to make a good value assessment.

  • How will the technicians of Agck IT Solutions Technical Services fix my problem?

    All of our computer support and repair technicians are experienced in their respective fields. They are highly dedicated and Certified Engineering Graduates and they have worked on different platforms. They are the best to handle all sorts of hardware and software issues including virus attacks from time to time.

  • How do I sign up for a service?

    Visit the Agck IT Solutions Technical Services website or call us at +1-805-312-8789‬ (Toll Free).

  • What if my issue is not resolved?

    If your technical issues are not resolved within your first call, we do research on the same and our technical experts make a call back with a solution.

  • What methods of payments can I use?

    Agck IT Solutions Technical Services accepts all major credit cards.

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